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Hobbes brings your product agents into ChatGPT. Inspect agent playbooks and versions, review demo conversations, preview behavior changes, and apply approved updates to a draft. You can review coaching proposals and publish a specific approved version through Hobbes’ confirmation and test flow. You can also review demo performance, understand prospect and account engagement, and create personalized demo links. Watch the Hobbes for ChatGPT walkthrough for a preview using a dedicated demo account.

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Get help

Email support@hihobbes.com. Include the task you were trying to complete, the error message, and whether you can still sign in to Hobbes. Do not send passwords, verification codes, API keys, connection tokens, or prospect transcripts in a support email.

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Connect your Hobbes account

Follow the Hobbes sign-in link offered by ChatGPT. Sign in with your own Hobbes account, choose the organization to connect, and review the requested access. Each teammate connects their own account. The connection can read the selected organization’s sessions, transcripts, people, accounts, analytics, and demo links. An organization admin’s v1 connection also permits personalized link creation. Transcript access applies to the organization, so connect an organization whose data you are authorized to use in ChatGPT. Agent inspection uses playbook:read. Previewing and applying playbook changes uses playbook:write. Coaching uses coaching:read and coaching:write; publishing uses agent:publish. Choose the additional permissions for the features you want. Agent changes, coaching, and publishing require an organization admin. The connection acts only within the organization you choose. ChatGPT shows proposed changes before you approve their application. Saving a draft and publishing it are separate steps. Publishing a version requires native confirmation and runs Hobbes’ conversation-test gate. Approving a coached shared fact also requires native confirmation because it adds organization knowledge that every active agent Role can use. For connection management and scope details, see Connect AI clients with MCP.

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Common problems

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How do I switch organizations?

Each Hobbes connection uses one organization at a time. Changing your selected organization in the Hobbes dashboard does not change the organization connected to ChatGPT, and the plugin has no in-chat organization-switching action. In Hobbes, open Account Settings → Connected AI clients and disconnect the ChatGPT connection you want to change. Reconnect it from ChatGPT, select the other organization on the Hobbes authorization page, choose the permissions you want, and approve. Confirm that Connected AI clients shows the new organization before requesting its records or agent updates. A routine reconnect can reuse the previous authorization, so disconnect it in Hobbes first to choose again.

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I cannot sign in or see my organization

Confirm you can sign in to Hobbes and that you are a member of the organization. If your membership changed, reconnect through the normal sign-in flow. Contact support if the organization still does not appear.

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My new demo is missing

Hobbes returns analyzed production sessions. A completed demo may not appear until its analysis finishes. Check the time window and filters in your request, then check the conversation in Hobbes. If it remains missing, contact support with the session link and error message. Link creation requires a Hobbes organization admin and custom_links:write. Ask your organization’s admin to check your role and approved connection permissions. Link creation runs as a job; wait for its final status before retrying a request. A failed or pending job does not mean a link was created.

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I asked Hobbes to send email, update my CRM, or buy a subscription

Those actions are outside this first release. The plugin does not deliver outreach, change CRM records, make purchases, or manage billing.

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I cannot update my product agent

Check that you are an organization admin and that your connection includes the permissions for the requested action. Disconnect the existing ChatGPT connection in Account Settings → Connected AI clients, then reconnect and select the additional access on the Hobbes authorization page. A connection with only demo-data permissions cannot inspect or update playbooks, coach agents, or publish a version. If a preview expires or the draft changes, read the current playbook and review a fresh preview. Hobbes refuses a stale update so it does not overwrite newer work.

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I saved a change, but the live agent still uses the previous version

A saved draft has not been published. Request publication of the exact approved draft and confirm the native prompt. Check the publish job’s result. A pending or failed job does not mean a new production version is live. A failed test gate or a draft that changed during publication requires review before retrying.

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Remove access

In Hobbes, open Account Settings → Connected AI clients and disconnect the ChatGPT connection. Removing a plugin from ChatGPT alone does not revoke its Hobbes authorization.

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Privacy and terms

Read the Hobbes privacy policy and terms of use. Information returned by Hobbes becomes available to ChatGPT for your conversation. Only request the data needed for your task.